A user ID is an ID that uniquely identifies you on this site.
You create your own user ID and are responsible for safeguarding it. If you haven't created a user ID yet, return to the Log On page to access the Are you a new user? link. The system is not case sensitive: you can enter upper or lower case letters, numbers, or special characters from this list: @ - _ .
A password is a sequence of characters you choose that, when combined with your user ID, allows you to access this site. It also keeps unauthorized users from accessing your account. Passwords are case sensitive and must contain 3 of the following rules:
At least one lower-case character
At least one upper-case character
At least one number
At least one special character
Your password should be kept confidential. If you believe that someone has gained unauthorized access to your password, change it and notify Hudson's Bay Company immediately.
To get quick access to the site when you've forgotten your password, you can answer 3 security questions that you chose previously. Your answers must match exactly with the answers you entered when you chose the questions.
If you don't set up security questions and answers and later forget your password, you can't access your information through the site until you request and receive a new password.